Frequently asked questions

Yes. The Nova Friend app for Android and iOS offers the same eligibility check, lender matching and application tracking as the website.

Any platform charge is shown clearly before you pay, is never collected as cash, and never makes approval more likely. Fees charged by a lender are collected by the lender, not by us.

No. The eligibility check uses the information you provide and does not create a credit bureau enquiry.

You meet the main criteria but a lender may ask for additional information or documents before deciding.

The result reflects the criteria of our current partner lenders, not a judgement about you. The reasons shown describe the category that was not met. You can check again after the reapplication period or when your circumstances change.

No. We are a lending service platform. We check your eligibility against the criteria of regulated banks and NBFCs and, only with your consent, share your details with the lender you choose. The lender makes its own credit decision.

Every lender that matched you is shown, lowest indicative interest rate first. Ordering is never affected by what a lender pays us.

Only after you explicitly consent to share with a specific lender. You see exactly which details will be shared before you agree, and you can withdraw consent from your dashboard.